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Training
Our strong conviction on training is a result of our twin
commitments:
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Towards
our customers - to provide best services |
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Towards
our associates - to constantly lead them higher along
their career path |
Since
the quality of service is a result of the skills that the associates
of any organization
possess and bring to bear on customer's needs, these skills
are imparted on an ongoing basis.
We believe in providing constant training, encouraging learning
and creating a culture that fosters the accumulation, sharing,
and promotion of knowledge. Our training program is thus strongly
linked to both our Knowledge Management initiative on the one
hand, and our Human Resources policy on the other.
The programs designed for both the Customer Service and Transaction
Processing Agents and Team Leaders, focus on enhancing the skills
needed to add to job performance and exceed customer expectations.
Constant evaluation of performance provides feedback that is
used to further refine the skill inputs. Market scanning and
benchmarking helps us identify the best practices of the industry,
and constantly push the envelope in training and development.
As a result, we are able to create highly trained, motivated
and performing individuals,
delighting customers and delivering outstanding value.
The Symphony Data Learning Center addresses core competencies
and skill set gaps in a comprehensive manner. The Center designs,
develops, and conducts programs, which arise out of organizational
project or developmental needs.
Apply online : careers@symphonydata.com
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